Picture this:
You're about to learn everything about "Your Full Guide to Printulu Everything you Need to Know About Our Online Shopping System" — without the jargon, without the fluff, and with at least one dad joke that'll make you groan. Grab your coffee. Let's go.
Key Takeaways
6 min read
- 1What you need to know before printing
- 2Common mistakes to avoid
- 3How to get the best results
Printulu's online shopping system has evolved significantly over the past year. We've added 14 new products, expanded delivery options, and introduced game-changing design features. But with all these updates, we know navigating our platform can feel overwhelming.
Here's everything you need to know about shopping with us – plus the common pitfalls that'll save you time and frustration.
Exciting New Print Products for Online Shopping#
We've added 14 new products to our website this year. The response from you has been incredible! We're constantly expanding our product range, including seasonal gifting products with a 20% off offer valid until the end of 2020. (**Find out more here to save this season.**)
<AcademyDadJoke>Why did the printer go to therapy? It had too many paper jams in its life!</AcademyDadJoke>
Even More (And Better) Delivery Options#
We're working hard to democratise <a href="/blog/topics/branding-identity" class="internal-link text-[#007756] hover:text-[#005d42] underline font-medium">branding</a> for businesses in SA. Making it accessible to everyone. Making it easier to put your great product out there. Making it affordable to develop a brand.
As part of this mission, we've added more delivery options and become even more affordable. You can now choose the perfect balance between price and delivery time. Here's how it works:
Using <a href="https://www.printulu.co.za/product/flyers?utm_source=blog&utm_medium=content&utm_campaign=internal" class="internal-link text-[#007756] hover:text-[#005d42] underline font-medium">Flyers</a> as an example: Economic Delivery – 19 Days from now Standard Delivery – 15 Days from now Standard+ Delivery – 13 Days from now Express Delivery – 12 Days from now Express+ Delivery – 6 Days from now RAPID (previously called Next-Day) – 5 Days from now
“**[Here's the full article on our delivery options.](https://www.printulu.co.za/blog/delivery
ooption-best-budget/)**
We're Definitely Not Single – Our New Production Partners#
We've added new production partners to give you wider product variety and ensure the best possible quality for our valuable clients.
Want to see what our printing and materials will look and feel like before ordering an entire batch? We've got you covered. We have a snazzy Printulu branded paper booklet, plus a ninja-style unbranded paper booklet for our re-sellers. Perfect for trialling our services before committing long-term.
<AcademyProTip>Order a paper sample booklet before placing large orders. It's the best way to feel confident about paper quality and finish options without any surprises.</AcademyProTip>
Design it Yourself#
On our website, you'll see a "design artwork & add to cart" button. This is our new design manager which automatically incorporates some of the restrictions that we usually need to report manually.
Our Automated Design Process That Has Changed The Game!#
We're incredibly excited about this feature because we know how much easier it makes life for our clients. Read everything you need to know here: Our Game-Changing Design Process: And How To Use It
Here's a quick video where Trudi (our Senior Graphic Designer) explains the process in a few quick and easy steps.
Unfortunately, Old Habits Die Hard…#
There are three major hurdles that we face repeatedly with our clients. Let's clear the air so no misunderstandings can affect our relationship with you again. (After all, communication is key in all relationships, _wink wink_)
1. Multiple artworks uploaded to a single order#
We're still seeing confusion around this issue. Let's use Bob as an example.
Bob wants to order five posters, but each has a different design. What Bob needs to do is place one order with 5 separate <a href="https://www.printulu.co.za/product/posters?utm_source=blog&utm_medium=content&utm_campaign=internal" class="internal-link text-[#007756] hover:text-[#005d42] underline font-medium">poster</a> inputs. This is because our system loads one artwork per product item so there are no mix-ups on our side. Printulu handles hundreds of orders each day, so this is the most effective way to make sure nothing unwanted happens during production.
2. Multiple email addresses linked to one order#
When you place an order with a specific email address, we use that email address to track your order. All communication with us is linked to that one email thread so we never miss a thing! Even if you have two email addresses, please use only one dedicated address when you communicate with our friendly customer care agents. This avoids miscommunication and frustration. Send us an email now to support@printulu.co.za to get started!
<AcademyQuote>The key to successful print projects isn't just great design – it's clear communication from start to finish.</AcademyQuote>
3. Uncertainty about online shopping pricing updates#
It's been a challenging year – to say the least – for most businesses across the globe. Printulu is no exception. Although we've maintained our standard of excellent service and product quality throughout the pandemic, we've had to make a few changes throughout the year. This includes pricing updates to ensure we're not incurring a loss with any of our products. This is normal but has been even more necessary during 2020.
We never simply update our prices out of the blue – we always notify our customers beforehand to give you the best opportunity to order before the increase. To receive these updates, you need to be subscribed to our newsletter.
We have over 3000 subscribers already – all successful business owners and entrepreneurs – who stay in the loop with Printulu. In the newsletter, we send out current special offers, pricing updates, new products, plus new episodes of The Emerging Markets Entrepreneur and links to useful tutorials. Alex, our Founder, writes these and sends them straight to your inbox at most once weekly. It's totally free to subscribe, but not doing so could cost you. If you don't read our newsletter, the price changes will catch you off-guard. Don't let this happen and subscribe now (it's free).
There Are Some Things That We Will Never Change#
We want to make a promise to you. While we're always striving to upgrade our services and offer you the absolute best products out there, some things we won't change, ever.
Our customer service will never stop being our top priority. We love when our clients use our system as it was made to be used – an automated process that's completely self-fulfilling. A few clicks and there you go – your products arrive at your doorstep. But we also love to chat with you and hear your voice. If there are ever any doubts about your order or our services, we're there for you. Just drop us an email or give us a call at 010 593 0558.
If you want to stay in the know and not miss any exciting updates or changes with our online shopping system, subscribe to our weekly newsletter.
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