Question 1

What is Printulu?

Accepted Answer

Printulu is South Africa's leading online printing company, offering professional printing services including business cards, flyers, brochures, banners, and more. We combine high-quality printing with affordable prices and fast nationwide delivery.

Question 2

Where is Printulu located?

Accepted Answer

Printulu operates online with production facilities in South Africa. We deliver nationwide to all major cities including Johannesburg, Cape Town, Durban, Pretoria, and all other areas.

Question 3

Is Printulu a legitimate company?

Accepted Answer

Yes, Printulu is a fully registered South African company with thousands of satisfied customers. Visit our trust page to learn more about our history, certifications, and customer reviews.

Question 4

What are your business hours?

Accepted Answer

Our online store is available 24/7. Customer support is available Monday to Friday, 8:00 AM to 5:00 PM SAST. You can also reach us via WhatsApp for quick queries.

Question 5

Do you offer same-day printing?

Accepted Answer

Yes, we offer same-day and next-day production for urgent orders. Same-day orders must be placed before 10:00 AM with print-ready artwork. Contact our support team for rush order availability and pricing.

Question 6

How do I place an order?

Accepted Answer

Visit printulu.co.za, select your product, choose your specifications (size, quantity, paper type), upload your artwork, and proceed to checkout. Our ordering guide has step-by-step instructions.

Question 7

Do I need to create an account?

Accepted Answer

While you can order as a guest, creating an account gives you order history tracking, faster checkout, and access to exclusive deals. We recommend creating an account for the best experience.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard), EFT (bank transfer), SnapScan, and Zapper. All payments are processed securely through our payment gateway.

Question 9

Can I order without artwork?

Accepted Answer

Yes! We offer design services for customers who need artwork created. Select the design service option when ordering, and our design team will create professional artwork for your approval before printing.

Question 10

Can I make changes to my order after placing it?

Accepted Answer

Once an order enters production, changes cannot be made. If you need to modify your order, contact our support team immediately. Changes are only possible before production begins.

Question 11

What file formats do you accept?

Accepted Answer

We accept PDF (preferred), AI, PSD, TIFF, and high-resolution JPG files. PDF files with embedded fonts and images produce the best results. See our artwork requirements guide for full details.

Question 12

What resolution should my artwork be?

Accepted Answer

All artwork should be at least 300 DPI (dots per inch) at the final print size. Lower resolution files may result in pixelated or blurry prints.

Question 13

What is bleed and why do I need it?

Accepted Answer

Bleed is the area beyond the trim edge of your document. We require 3mm bleed on all sides to ensure no white edges after cutting. Your artwork should extend into the bleed area.

Question 14

Should I use CMYK or RGB?

Accepted Answer

Always use CMYK color mode for print artwork. RGB is for screens and will produce different colors when printed. Convert your files to CMYK before uploading for accurate color reproduction.

Question 15

Do you check my artwork before printing?

Accepted Answer

Yes, our pre-press team checks all artwork for common issues like low resolution, missing bleed, and RGB color mode. If we find issues, we'll contact you before printing. However, we recommend using our Artwork Checker tool to verify your files before uploading.

Question 16

How long does delivery take?

Accepted Answer

Delivery times vary by location: Gauteng (2-3 business days), other major cities (3-4 business days), remote areas (4-5 business days). Production time is additional (usually 1-3 business days depending on the product).

Question 17

Do you offer free delivery?

Accepted Answer

Yes! Free delivery on all orders over R500 within South Africa. Orders under R500 have a flat delivery fee of R99. Learn more on our pricing page.

Question 18

How can I track my order?

Accepted Answer

Once your order is dispatched, you'll receive a tracking number via email. You can also track your order by logging into your Printulu account and viewing your order history.

Question 19

Do you deliver internationally?

Accepted Answer

Currently, we only deliver within South Africa. For international orders, please contact our support team to discuss custom shipping arrangements.

Question 20

What if my order arrives damaged?

Accepted Answer

If your order arrives damaged, contact us within 48 hours with photos of the damage. We'll arrange a reprint or refund. Our packaging is designed to protect your prints during transit.

Question 21

How is pricing calculated?

Accepted Answer

Pricing is based on product type, size, quantity, paper stock, and finishing options. Larger quantities typically have a lower per-unit cost. Use our online pricing calculator to get instant quotes.

Question 22

Do you offer bulk discounts?

Accepted Answer

Yes, we offer automatic bulk discounts on most products. The per-unit price decreases as you order larger quantities. For very large orders (10,000+ units), contact us for custom pricing.

Question 23

Are there any hidden fees?

Accepted Answer

No hidden fees. The price you see at checkout is the final price, including VAT. Delivery is free on orders over R500, otherwise a flat R99 fee applies.

Question 24

Do you offer price matching?

Accepted Answer

We strive to offer the most competitive prices in South Africa. If you find a lower price from a comparable South African printer, contact us and we'll review your request.

Question 25

Is VAT included in your prices?

Accepted Answer

Yes, all prices displayed on our website include VAT (15%). You'll receive a tax invoice with your order confirmation.

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