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You're about to learn everything about "Delivery / Shipping Policy Must Read" — without the jargon, without the fluff, and with at least one dad joke that'll make you groan. Grab your coffee. Let's go.
Key Takeaways
2 min read
- 1When Things Go Wrong (And It's Not Our Fault)
- 2Address Issues and Lost Packages
- 3Production and Payment Dependencies
- 4Our Liability Limits
- 5Final Delivery Notes
**Here's everything you need to know about Printulu's delivery and shipping policy:**
We're committed to getting your prints to you as quickly as possible. But like any South African business, we face challenges beyond our control — from load shedding to postal strikes. Here's how we handle these situations and what you can expect.
<AcademyDadJoke>Why don't delivery trucks ever get lost? Because they always follow the paper trail!</AcademyDadJoke>
When Things Go Wrong (And It's Not Our Fault)#
20.1. Neither Printulu nor our carriers can be held responsible for delivery delays caused by events outside our control.
20.2. These uncontrollable events include protests, strikes, civil unrest, terrorist threats, war, natural disasters, pandemics, government lockdown measures, load shedding, or telecommunications failures. When these happen, we'll pause your order timeline and extend delivery dates accordingly.
<AcademyQuote>In South Africa's dynamic environment, flexibility isn't just helpful — it's essential for successful print delivery.</AcademyQuote>
Address Issues and Lost Packages#
20.3. Got your address wrong? We'll reship to the correct address, but you'll cover the extra costs and the original delivery timeline no longer applies.
20.4. If your package goes missing, we'll give our carriers time to track it down. This will push back your delivery date.
20.5. Live outside major cities? Expect longer delivery times. Rural and remote areas simply take more time to reach.
Production and Payment Dependencies#
20.6. Your delivery date depends on several factors:
- 1Artwork approval without errors
- 2Timely proof approvals
- 3Complete payment processing
- 4No order holds
20.7. Total delivery time = our production time + shipping time to your location.
20.8. Your products become your responsibility once delivered. We only start production after receiving full payment.
<AcademyProTip>Always double-check your delivery address and approve proofs quickly to avoid delays. Small mistakes can add days to your timeline.</AcademyProTip>
Our Liability Limits#
20.9. We're not liable for delays caused by:
- 1Events outside our or the carrier's control
- 2Inadequate delivery instructions from you
- 3Missing information needed for production
Final Delivery Notes#
20.10. Remember: delivery dates can shift if your artwork needs fixes or your order gets placed on hold.
We can't control weather, shipping company delays, customs issues, or other external circumstances. What we can control is clear communication about any changes to your delivery timeline.